FAQ

First, we only accept consignment items in gently used condition. Sometimes however there are still varying degrees of condition even when gently used. Each item will receive a rating as follows: 1) Brand new with original tags. Please note, some new tag items may have some dust or marks from storage. 2) New without tags. Brand new, never worn, but missing original tags. Some new without tags items may also have manufacturer packaging, or tags that have never been attached to the item. 3) Excellent. An item that looks new and has no notable flaws. 4) Great. The item has a few small flaws. Such as a slight snag in the fabric, some light saddle staining, or a few horse hairs but overall the item looks great and is in show condition. 5) Good. The item has a few notable flaws. Such as stretched fabric, permanent staining, previously patched, or noticeable marks. These items are best for schooling. Second, we do our best to determine competitive and fair pricing, and research every single item that is going to be listed on our site. Here are some of the criteria used to determine pricing: 1) Original price of the item 2) The current pricing of an item. Trend changes, saturated market, and clearance pricing by other vendors can reduce the price 3) Availability of rare, custom tailored/crafted, or hard to find items. 4) Notable brand, or style of an item 5) Condition of an item.

Generally we do not accept items that have excessive use, significant damage, or have expired; such as helmets(yes, they have an expiration date). If you cannot determine whether or not you should send us an item please reach out to us via our CONTACT US page, and send us a picture of the item(s) in question. This will save everyone time, and money, since items that are refused have to be returned at the original senders cost. Remember, items that you no longer want, or do not want returned, or we can't sell have the option of being donated to charities. When in doubt, ASK.

We pride ourselves on getting you your purchases quickly! We do our best to ship all orders within 24 hours of the purchase (excluding weekends and holidays). We offer several different shipping options from USPS, UPS, and FedEx. GROUND BEST RATE SHIPPING IS FREE on all our items, no matter how much the order is in the continental United States of America. For requested expedited shipping the customer is responsible to pay the additional amount required to get it to them faster. A quote will be provided based on address, weight, service, and time frame. Greta's does not guarantee delivery dates. International Orders: PLEASE CONTACT US. Due to the complexity of international shipping we will take our time to work with you to figure out the logistics of getting the item to you. Shipping prices, rates, location and weights, customs duties and taxes all play a part, and are the sole responsibility of the customer.

Yes! There is a pick up fee, but sometimes the ease of mind of not wondering where you will go to drop off an item, or lugging that saddle box to the location is well worth it. Please note: Saddle shipments/returns must be properly packaged as indicated and agreed upon in Greta's, llc saddle purchase agreement and/or consignment agreement contracts, whichever pertains accordingly. Additional advice; you will want to accurately weigh the box too so you don't accrue additional charges unexpectedly. Here are some links to the various shipment companies offering this service: Fed Ex: https://www.fedex.com/en-us/shipping/schedule-manage-pickups/how-to.html UPS: https://wwwapps.ups.com/pickup/schedule?loc=en_US USPS: https://tools.usps.com/schedule-pickup-steps.htm

We agree that your max profit is going to come from you handling the selling of your own items. But, in the event you don't have time to thoroughly clean all your items, stage them, take high quality photos, write narratives for the products, market them on key social pages, create a google profile, field questions and concerns from customers, acquire shipping materials, package items, create labels, arrange for shipping plus consistently promote your items; we may be the answer while you still keep 75% of the profits minus actual shipment costs.

To add a new FAQ follow these steps: 1. Click ‘Manage FAQ’ button 2. From your site’s dashboard you can add, edit and manage all your questions and answers 3. Each question and answer should be added to a category 4. Save and publish.

Yes. To add media follow these steps: 1. Enter the app’s Settings 2. Click on the “Get Started” button 3. Select the question you would like to add media to 4. When editing your answer click on the camera, video, or GIF icon 5. Add media from your library.

You can edit the title from the Settings tab in the app. If you don’t want to display the title, simply disable the Title under ‘Info to Display.’